The latest upgrade for BICS happened last week and, while there are no new end user features, it is now easier to integrate data. New to this version is the ability to connect to JDBC data sources through the Data Sync tool. This allows customers to set up automated data pulls from Salesforce, Redshift, and Hive among others. In addition to these connections, Oracle RightNow CRM customers have the ability to pull directly from RightNow reports using Oracle Data Sync. Finally, connections to on premise databases and BICS can be secured using Secure Socket Layer (SSL) certifications.